Insights / Resources / Guides
Some of my thinking about and free resources on community strategy, community building, community management, community led growth and community monetisation.
I co-authored the Community Based Marketing best practice guide and you may have seen my Periodic Table of community strategy.
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The history of online communities
The history of online communities and a digital/virtual community timeline.
The definitive community glossary A - Z
The biggest and best online community glossary in the world! Let me help you demystify terminology used in community strategy and community building.
How can membership associations and member organisations get ROI and value from online communities?
A common question for membership associations is: "What is community, and why should I invest in it? Read how member organisations can create value and ROI from digital and online communities.
What are the 5 Ps of Community (and the 1 C)?
What are the 5Ps and 1 C of community? This community categorisation (with definitions and examples) is designed help all community and network builders.
What is ‘Community Market Fit’?
What is Community Market Fit? How does it align to Product Market Fit? And why should all community strategists and community builders aim to understand this essential marketing principle.
What are rituals in community building and why are they so important?
What are community rituals? Why are they such an important element of successful community building and community management? And can you misjudge community rituals?
What is ‘the broken windows theory’? And does it apply to community management?
This social science theory is not without its critics, but can community builders and community managers learn from its principles?
What is Community Everywhere?
What is Community Everywhere? Should we call it Community Ecosystems? And why is the customer journey and community journey today so fragmented and messy?
What is MVC - Minimal Viable Community?
What is Minimal Viable Community (MVC) and how does it apply to community building and management?